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서비스 프로세스를 설계할 때 가장 중요한 것은 고객의 적극적인 참여를 이끌어내도록서비스 프로세스를 설계해야 하는 것이다. 그러나 오늘날 서비스 기업의 프로세스 관리 기법은 제조업과 달리 큰 발전을 보이고 있지 못하다.


In this paper, the current investment consulting for foreign investors who want to invest in Korea is analyzed and some improvements are presented. A service blueprint technique is used for this purpose. The service blueprint visualizes business processes of service company logically and helps managers to make a more customer-oriented decision. It also improves the efficiency of internal processes of the company. One-stop service center is proposed as a key factor for new investment consulting. It is shown that the advantage of having one-stop service center can be justified from cost and benefit analysis.


In this paper, the current investment consulting for foreign investors who want to invest in Korea is analyzed and some improvements are presented. A service blueprint technique is used for this purpose. The service blueprint visualizes business processes of service company logically and helps managers to make a more customer-oriented decision. It also improves the efficiency of internal processes of the company. One-stop service center is proposed as a key factor for new investment consulting. It is shown that the advantage of having one-stop service center can be justified from cost and benefit analysis.