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A purpose of this study is to develop the tool for evaluating a perceived service quality of the public education. To develop the new tool, this study uses SERVQUAL model and SERVPERF model as a standard. Futhermore, this study suggests the evaluation model integrated 3 dimensions, the subject, object to evaluate and measurement system.


A purpose of this study is to develop the tool for evaluating a perceived service quality of the public education. To develop the new tool, this study uses SERVQUAL model and SERVPERF model as a standard. Futhermore, this study suggests the evaluation model integrated 3 dimensions, the subject, object to evaluate and measurement system.