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IT governance as the structure and process of managing IT is a cru-cial organizational arrangement for fully exploiting the potential benefits of IT.The literature on IT governance suggests two distinctive approachescentralizedversus decentralized IT governance, and a hybrid model located between thetwo extremes. Two case studies from Washington D.C. and Gangnam-gu illus-trate that the choice of IT governance model is associated with organizationaland environmental contexts, and successful IT management depends on howwell a government creates an IT governance structure and process compatiblewith given conditions.