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This paper aims at analysing and describing the English discourse marker well which occurs frequently in interactive utterances in Hotel & Tourism English. The discourse marker well (Levinson, 1983, Schourup, 1985, Schiffrin, 1987, Blakemore, 1987, 2002; Fraser, 1988, Jucker, 1993, Klerk, 2005, Watts, 1987, 2003) connects the preceding utterance with the following utterance. Although the definition of discourse markers and their meanings are not clearly made, their functions have been studied based on interactional sociolinguistics (Watts, 1989), relevance theory (Blakemore, 1987, 2002; Watts, 1988, Jucker, 1993), and so on. The meaning of well frequently used in Hotel & Tourism English can be characterized in agreement, hesitant reaction, attention-getter, talk-facilitator, condition, pity, apology, addition, embarrassment, topic-turn, closing, and speaker's self correction on the basis of the socio-cultural context between a speaker and a hearer.