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The demands for delivery service have been ever increasing due to the growth of home and internet shopping sectors. The profitability of the service, however, has been substantially decreasing. It indicates that the relevant industry should follow the overall market trend that the productivity enhancement is to be encouraged with cost reduction. The study delves into the work processes that delivery service operators tackle for delivery preparation and completion and following measures of delivery servicemen among the work procedures of delivery service terminal. The findings reveal that downloading the work plans from the operating system and uploading a variety of reports including the status ones take up too much time in processing, which serves to decrease overall productivity, let alone delay the delivery of customer service. The study is, therefore, focusing upon streamlining and enhancing the overall work procedures through adopting wireless LAN communication facility and system allowing concurrent user accesses. We would expect the substantial work efficiency if it is applied in overall work areas for customer service.