This study focuses on the products and services that need to be developed to improve the productivity and operational safety in container terminals, based on the increase of international container trade, the enlargement of vessel size, the increase of attention to port work safety, Industry 4.0 technologies, and the latest logistics trends. Industry 4.0 technologies, especially called the Fourth Industry Revolution, is expected to increase the uncertainty about future manpower supply. To respond to these changes, container terminals should be newly designed according to the future development directions. For this purpose, this study designs the concept of products and services for improving the productivity and safety in container terminals by utilizing Industry 4.0 technologies. We also analyze the importance of the products and services provided by the expert questionnaire. The importance analysis consists of the priority and the application period. For priority analysis, a linear assignment method, a type of multi-attribute decision making, is used and the priorities of products and services are decided. The application period of products and services is divided into 5 years or less and 5 years or more. As a result of the importance evaluation, the concept of products and services with a high priority and an application period of 5 years or less includes the high efficiency yard, the automated multi-functional sensor, the intelligent container identification tag, the external vehicle in-out control, the logistics marketplace, the container handling accident prevention, the equipment operation protector, and the intelligent unmanned vehicle. The concept of products and services with a high priority and an application period of 5 years or more includes the smart quay crane and the mobile repair robot. The analysis results show that the products and services designed based on technologies such as big data, digital identifiers, internet of things, sensor technologies, robots and automation, autonomous vehicles, machine learning, and unmanned aerial vehicles. Through this study, we confirmed that automation and smartization of logistics are the future trends that can not be rebutted. In particular, the automation and smartization using robots and machines are necessary to solve the uncertainty problem of the manpower expected in the future logistics industry. In addition, we confirmed that many improvements are needed in the quay crane operation, the container yard operation, and the gate-in/out management in the currently operated container terminals. For this, the integration of in and out services of the container terminals should be done. The results of this study can contribute to the improvement of the present container terminal problems and the design of the future container terminal.


Container terminal, Industry 4.0, Conceptual design of products and services