ABSTRACT

Local hospitals Medical services are proceeding in hospital environment improvement and development of mobile-based health care systems. Public hospitals and provincial medical centers are trying to overcome the management deteriorated. Requires the public health services meet the higher expectations of health care services. Public medical service and public health care service is perform a dual role for public health project execution. To plan specialized service, biased on public health service, the 'Attribute' as a characteristic of public medical service was to be based on this platform for the characterization. This study is identify the current state of public health service derived phases and roles and problem. In order to identify service needs of Gyeonggi Provincial Medical Center six affiliated hospitals. I progressed in-depth interviews and applied 'Affinity analysis' to extract the service needs of Gyeonggi Provincial Medical Center. In previous studies, I introduce hospital services attributes, and made the basis for grouping the extracted keyword and produced new keyword in the interview. As a result, I developed 'Service Attributes' extracted by analyzing the 'Sequence and hierarchy', 'Openness and Protection', 'Integration and Separation', 'Healing and Recovery', 'Energy and Aesthetics', 'Forecasts and Integrity', 'Continuous and Segmented', 'Clarity and Minimal' is that. These Attributes are dual service of health care services for a service design for the public healthcare services that ensure interconnected spaces of public health institutions, and the foundation is healing environment offer, experience and integration of wayfinding. In conclusion, this study is based on research as the value proposition for public health service attribute enabled.

KEYWORD

Public Medical Health Service, Affinity Diagram, Service Attribute

REFERENCES(10)open

  1. [jounal] 조현주 / 2014 / 병원정보시스템의 서비스채널 역할을 위한 UI요건 연구 / 디지털디자인학연구 14 (2) : 513 ~ 522

  2. [other] 경기도청 / 2015 / 경기도의료원 실내디자인가이드라인

  3. [book] 보건복지부 공공보건의료정책과 / 2013 / 보건복지백서

  4. [report] 보건복지부 / 2012 / 지방의료원 육성을 위한 공공의료 강화 방안

  5. [report] 산업통상자원부 / 2012 / 중소병원서비스디자인가이드라인

  6. [report] 한국디자인진흥원 / 2013 / Healthcare Design First Aid Kit의료서비스디자인 참고서

  7. [report] 한국보건산업진흥원 / 2007 / 지방의료원 등 지역거점공공병원의공공성 및 운영 효율성 강화 방안 연구

  8. [report] 한국의료복지건축학회 / 2013 / 지역거점 공공병원 병동부건축계획 기준 개발

  9. [report] 한국보건산업진흥원 / 2007 / 지역거점공공병원 운영평가 체계

  10. [web] / 경기도의료원