ABSTRACT

Purpose: This study is to find out the meaning and the essence of clinical nurses' interpersonal conflict. Methods:The participants of this research are 7 nurses who work in general hospitals in Seoul. The data were collected from November 1, 2011 until April 30, 2012, and it has been done by in-depth interview. The results were analyzed by Colazzi's phenomenological method. Results: In this study, 5 categories were extracted: 'Conflict due to demanding human relations', 'Conflict due to rigid organizational culture', 'Conflict due to limitation of professional nursing', 'Conflict due to pressure of unconditional sacrifice', 'Conflict due to deficit of therapeutic self environment'. Conclusion: Nurses felt their interpersonal conflicts have deepened. They struggled with conflict and became mature. Finally, nurses overcame the difficulty of interpersonal relations.

KEYWORD

Nurses, Conflict, Interpersonal relations

REFERENCES(25)open

  1. [jounal] 안양희 / 2002 / 간호사의 인간관계 경험에 관한 연구 / Journal of Korean Academy of Nursing 32 (3) : 295 ~ 304

  2. [jounal] Antonioni, D / 1998 / Relationship between the big-five personality factors and conflict management sytels / International Journal of Conflict Management 9 (4) : 336 ~ 355

  3. [book] Beletz, E. E / 1990 / The nursing profession: Turning points, In The Nursing profession: Turning Points / Mosby

  4. [jounal] Byeon, Y. S / 2009 / Interpersonal conflict experiences of nurses / Qualitative Research 10 (2) : 142 ~ 151

  5. [jounal] Cho, N. O / 2001 / Study of nurse's interpersonal conflict and communication / Journal of Korean Academic Society of Nursing Education 7 (2) : 369 ~ 378

  6. [jounal] Choi, J. O / 1995 / Patterns of conflicts and methods of conflict resolution : The case if Korean nurses / Journal of Women's Studies 6 (1) : 77 ~ 101

  7. [book] Colazzi, P / 1978 / Existential phenomenological alternatives for psychology / Oxford University Press

  8. [jounal] 한상숙 / 2009 / 신규간호사의 이직의도와 영향요인 / Journal of Korean Academy of Nursing 39 (6) : 878 ~ 887

  9. [book] Huber, D / 2006 / Leadership and nursing care management / Saunders Elsevier

  10. [book] Jones, T / 2008 / Conflict coaching / Sage Publications

  11. [jounal] 강명자 / 2006 / 주장훈련이 간호사의 의사소통 관련 요인과 이직의도에 미치는 효과 / Journal of Korean Academy of Nursing 36 (5) : 681 ~ 690

  12. [jounal] 김희경 / 2005 / 간호사의 소진 영향요인 / 임상간호연구 10 (2) : 7 ~ 18

  13. [jounal] Kim, K. B / 2001 / Clinical nurses' professional conflicts / Journal of Korean Academy of Nursing 31 (3) : 492 ~ 505

  14. [jounal] 김미경 / 2007 / 신입간호사와 프리셉터 간 갈등경험에 따른 프리셉터의 핵심역량 / 한국간호교육학회지 13 (2) : 237 ~ 245

  15. [jounal] Lee, M. O / 1997 / A study on the relationship between nurses' relative power and interpersonal conflicts / Journal of Korean Academy of Nursing 27 (1) : 169 ~ 177

  16. [jounal] 이선혜 / 2010 / 일반병동간호사의 사회심리적 스트레스, 이직의도와 간호 업무수행 / 한국직업건강간호학회지 19 (2) : 236 ~ 245

  17. [jounal] 이윤정 / 2008 / 임상간호사의이직경험 / Journal of Korean Academy of Nursing 38 (2) : 248 ~ 257

  18. [book] Lincoln, Y. S / 1985 / Naturalistic inquiry / Sage Publications

  19. [jounal] Marriner, A / 1979 / Conflict resolution / Supervision Nurse 10 (5) : 29 ~ 31

  20. [jounal] Park, J. H / 2002 / The relationships of Myers-Briggs type indicator and assertiveness training to assertiveness behavior and conflict management mode / The Journal of Korean Community Nursing 13 (3) : 556 ~ 565

  21. [jounal] Percival, J / 2001 / Don't be too nice / Nursing Standard 15 (19) : 22

  22. [book] Reitz, H / 1981 / Behavior in organizations / R. D. Irwin

  23. [book] Roy, C / 1984 / Introduction to nursing / Prentice-Hall

  24. [jounal] Timmins, F / 2005 / How assertive are nurses in the workplace? A preliminary pilot / Journal of Nursing Management 13 : 61 ~ 67

  25. [jounal] 이명선 / 2003 / 병원 간호사들의 이직 결정 과정 / 성인간호학회지 15 (4) : 531 ~ 541